This Agreement establishes the terms and conditions governing the sale of goods by the Vendor on the Website, outlining the relationship between the Vendor and the Customer. It defines the procedures for placing, paying for, tracking, and delivering Orders, as well as any applicable warranties and the Customer’s right to withdraw after placing an Order, in accordance with this Agreement and applicable law.

The Vendor reserves the right to modify its terms and conditions of sale at any time. The terms and conditions applicable to an Order shall be those in effect on the Website at the time the Customer places the Order and explicitly accepts them. These terms and conditions constitute this Agreement as outlined in the Preamble.

The Website, this Agreement, and any Orders placed through the Website, as well as their execution, shall be governed by Danish law. Any dispute arising in connection with the interpretation or performance of this Agreement shall fall under the exclusive jurisdiction of the Danish courts.

By placing an Order on the Website, the Customer confirms that:

The Customer must review and explicitly accept this Agreement before placing any Order on the Website. Customers have the option to save or print a copy of this Agreement, which applies to their Order. Once ready to complete an Order, Customers can print a summary of the Order.

Once the Vendor receives an Order from the Customer, and subject to the availability of the goods, the Vendor or the Website will send a detailed order confirmation to the Customer, indicating the total amount to be billed (the Acknowledgement).

The goods and their prices are valid for Orders placed by Customers only while they are visible on the Website during the ordering process.

If any goods in an Order become unavailable after the Customer has placed the Order, the Vendor or the Website will promptly notify the Customer by email. In such cases, the total amount for the Customer’s Order will be recalculated, and the Customer will be refunded for the unavailable goods. If all the goods in the Order are unavailable, the Customer will be informed by email that the Vendor cannot accept the Order, and a full refund for the Order will be issued. The Vendor’s non-acceptance of the Customer’s Order due to unavailable goods does not entitle the Customer to any compensation. The Customer is free to place a new Order for other available goods on the Website.

Before placing an Order, the Customer may review the essential characteristics of the items they intend to purchase on the Website. However, the Customer acknowledges that the images of the items are for illustrative purposes only. While the Vendor has made every effort to accurately display the colors, the Vendor cannot guarantee that the colors shown on the Customer’s computer screen will precisely match the actual color of the items.

By placing an Order, the Customer accepts the prices and descriptions of the items available for sale on the Website. Due to the large selection of goods, some prices may be incorrect. If this occurs, the Vendor will inform the Customer of any discrepancies before sending the Acknowledgement. If the correct price is lower than the price displayed on the Website, the Customer will be charged the lower amount. If the correct price is higher, the Vendor will contact the Customer to confirm whether they wish to proceed with the Order.

The Vendor reserves the right to adjust the sale prices of items at any time. If any taxes or compulsory charges are introduced or altered, whether increasing or decreasing, these changes may be reflected in the sale price of the items on the Website.

However, the Vendor will only charge the Customer the prices and taxes shown in the Acknowledgement. Additionally, the Customer will be informed of shipping and delivery costs when reviewing their shopping cart and when placing their Order.

Special offers, promotional deals, and discount vouchers (collectively referred to as “Discounts”) are only valid during their specified period and must meet the individual terms and conditions of each offer. Under no circumstances can Discounts be exchanged for a cash refund or any other monetary reimbursement to the Customer.

Discounts are exclusive to the Customer to whom they are issued and are non-transferable to third parties. They will be applied to the total value of the Customer’s Order, including VAT, but excluding shipping and delivery costs. Unless explicitly stated in the Discount offer, the Customer cannot combine multiple Discounts for a single Order.

If the Customer holds multiple Discounts at the same time, only the Discount with the highest value will be applicable to their Order.

The Customer must pay for the goods at the time the Order is placed. Payment can be made by providing credit card details.

In the event that an item is unavailable, any immediate refund issued to the Customer’s bank account will not entitle the Customer to any compensation.

By making a payment, the Customer implicitly warrants that they have the necessary authorization to use the payment method chosen at the time of placing the Order. Any order confirmation issued by the Vendor is contingent upon the approval of the Customer’s payment by the relevant electronic payment validation server. If the bank declines the payment, the Order will not be processed, and the Vendor is not obligated to dispatch the goods. To prevent fraud, the Vendor reserves the right to share information regarding the Order and the Customer’s payment method with a third party for verification.

The Vendor will verify all Orders validated on the Website in collaboration with the bank processing the electronic payments. The Vendor may scrutinize Orders where the delivery address differs from the billing address. In such cases, the Vendor may request additional information or documents to proceed with the Order, such as proof of residence at the delivery address or bank details. These requests will be communicated to the Customer via email or phone.

The Customer’s bank account will be charged once the Order is finalized on the Website. The Vendor reserves the right to suspend or cancel any Order and/or delivery if the Customer has not paid the full amount due or if there are payment issues (“Incident”). If a payment incident occurred on a previous Order, the Vendor may refuse subsequent Orders and suspend pending deliveries. The Vendor will notify the Customer of this. Once the Incident is resolved and payment is completed, any personal data related to the Incident will be erased. In cases of unresolved Incidents, the data will be retained for up to two (2) years from the date the Incident occurred. After this period, or once the Incident is resolved, the Customer may place new Orders.

To ensure the security of payments, the Customer’s bank card details will be encrypted using SSL (Secure Socket Layer) protocol during transmission over the Internet.

The payment information provided in the Order will be securely processed by the Vendor’s payment provider, Stripe, who is solely responsible for processing and authorizing payments and analyzing transactions to prevent fraud.

Stripe may retain payment information for a maximum of fifteen (15) months from the date of the last payment, or from the end of the contractual relationship, whichever is later, and in accordance with the payment method’s expiration date.

In cases of fraudulent card use, the corresponding payment data will be recorded in a payment incident file maintained by Stripe. Any incorrect information or anomalies may be addressed by the bank.

SAFD is responsible for transactions made on their platform and should be the first point of contact for any refunds, cancellations, or chargebacks (see Article 10).

The ordered items will be dispatched to the Customer’s designated postal address as stated in the Acknowledgement. The estimated delivery date, which will depend on the chosen delivery option (Standard, Express, or Pick-up Point) and the delivery location, will also be provided in the Acknowledgement.

Upon receiving the Customer’s Order, the Designer will strive to dispatch the ordered product within 1-2 business days or within the timeframe indicated on the Designer’s Store or product page. Some items, such as Made-to-Order products, may require more time for shipment.

Any minor delay beyond the stated delivery time does not entitle the Customer to compensation.

After the Acknowledgement is issued, the Customer will receive a tracking number that allows them to monitor the status of their Order’s delivery.

From the moment an Order is placed, the Customer has the right to cancel all or part of that Order and request a refund in accordance with the conditions outlined below.

If the Customer wishes to cancel an Order for specific items, they have fourteen (14) days from the delivery date of the goods to do so, without needing to provide any reason for the cancellation.

The cancellation period expires fourteen (14) days after the Customer or a third party, other than the carrier, designated by the Customer, physically takes possession of the goods.

To cancel an Order, the Customer must contact SAFD using the contact details provided in Article 10. The return of goods can be made through the Customer’s chosen transport provider, but the return shipping costs are the responsibility of the Customer.

The Vendor or the Website will refund the Customer using the same payment method used in the original transaction, unless another arrangement is agreed upon. The Customer will not incur any additional charges for the refund.

The Vendor will process the refund within two (2) to three (3) days (depending on bank processing times) after the goods are returned or after the Customer provides proof of return.

The Customer’s cancellation request will only be considered valid if the returned items reach the Vendor, the Website or the SAFD Showrrom within the specified fourteen (14) day period. The Vendor may reduce the refund amount if the returned goods show signs of unnecessary handling by the Customer that has led to a decrease in their value.

The Customer has fourteen (14) days from the delivery date to request a return under the following conditions:

The Customer has legal rights regarding faulty or misdescribed goods. These rights are not affected by this Agreement, and the Customer may seek guidance from their local Citizen’s Advice Bureau or Trading Standards Office.

To invoke a legal warranty, the Customer must first contact customer service for instructions on how to return the product (see Article 10). If the Customer’s claim is accepted, they will be provided with instructions for returning the product. Return shipping costs will be reimbursed if the Customer followed the return procedure and used standard delivery methods.

For goods covered by a specific warranty, the details, including the warranty period and terms, will be provided in the product description.

If the Customer wishes to replace a product under warranty, they must first contact customer service (see Article 10).

If a defect, non-conformity, or hidden defect is discovered after fourteen (14) days, the Customer must contact customer service for further instructions (see Article 10). The Customer may be offered the option to return the product, and the shipping costs for the return will be reimbursed after the Customer has followed the return procedure and used standard delivery methods.

If a product is visibly damaged due to a manufacturing defect or Vendor error, the Customer is entitled to an exchange or refund according to the “Return of Orders” procedure (excluding the condition related to deliberate damage or making the product unfit for resale).

If the Vendor fails to fulfill this Agreement, the Vendor is responsible for any loss or damage the Customer incurs as a direct result of the Vendor’s breach of contract or negligence. However, the Vendor will not be liable for any loss or damage that was not foreseeable. Loss or damage is considered foreseeable if it was an obvious consequence of the Vendor’s breach or was reasonably anticipated by both Parties at the time of the Order.

The Vendor only supplies goods for domestic, personal use. As such, the Vendor is not liable for any loss of profit, business opportunities, or business interruptions.

Nothing in this Agreement is intended to exclude or limit the Vendor’s liability for:

The Vendor is not liable for failure or delay in performance due to events outside its reasonable control. In case such events occur:

If an event outside the Vendor’s reasonable control lasts for more than thirty (30) days, the Customer may cancel the affected Order and receive a full refund for any undelivered goods.

The Customer’s submission of their bank card information and final confirmation of the Order online will serve as proof of the Order’s validity. By doing so, the Customer agrees to pay the full amount of the Order, taking full responsibility for the transaction.

The Vendor will retain all Order Forms, Acknowledgements, and invoices for as long as reasonably necessary. These records will be securely stored on a reliable and durable medium to maintain an accurate and permanent copy.

In the event that the Customer notices any fraudulent use of their bank card by a third party, they must inform the Vendor promptly via email. The Customer should provide the relevant details, including the bank card number, the date of the Order, and proof of their identity.

Please note, providing this information does not entitle the Customer to compensation nor impose any obligation on the Vendor to reimburse the Customer. The Customer may, however, pursue compensation or reimbursement from the bank that issued their card, in accordance with the applicable legal provisions and the contract terms between the Customer and their bank.

Our privacy policy and at the footer of our website, is applicable to the processing of any personal data by us in relation to the Agreement.